Returns
we want you to be completely satisfied with your purchase. If for any reason you need to return or exchange your boots, we’re here to help.
How It Works
- Start Your Return
Initiate your return or exchange by visiting our online portal. You’ll receive a prepaid shipping label for your convenience. - Pack Your Items
Ensure your boots are in their original condition, including all packaging and tags. Place them securely in a shipping box. - Ship Your Return
Attach the provided label and drop off your package at the designated carrier location.
Return Policy
- Items must be returned within 30 days of delivery.
- Original shipping fees are non-refundable.
- Exchanges are subject to availability.
FAQs
How long does it take to process a return?
Once we receive your return, please allow up to 10 business days for processing.
Can I return customized boots?
Customized or made-to-order items are final sale and cannot be returned.
Need Help?
Our customer service team is ready to assist you with any questions about your return or exchange.
Thank You for Choosing Lucchese
We appreciate your trust in our craftsmanship and commitment to quality.